Frequently Asked Questions

1.How do I secure a booking ?

To secure a booking payment is to be done via the website through a valid credit card. If this is not possible you can send an email to info@malta letting.co.uk and our dedicated manager will assist you how to book securely in a different manner.

2.What are the check in and check out times?

Check out time is set at 10am. Check in time is set at 2pm. Any earlier check in or later checkout has to be upon request and confirmed by one of our dedicated hosts. Late check out may incur an additional charge

3.Is there a minimum rental period?

We normally have a minimum 3 night rental but we can sometimes accommodate shorter visits if our bookings schedule allows. During the peak season, the minimum rental period may vary.

4.Are Utility charges included in the rental rates that you have quoted?

Yes however if you opt for air-conditioning which can be found in every bedroom and Kitchen/Dining area of each property there is an additional charge of €25 per night. This can be decided upon arrival.

5.Do you provide airport transfers?

Yes we do and this is at additional charge. Once a booking is secured you can send your flight details and expected time of arrival to our team and they can quote you accordingly.

6.What is check in and collection of keys procedure?

Check in and collection of keys procedure depends on the time of arrival of the guests. During normal working hours and up till 8pm one of our hosts will come and meet you at the place and show you around. This service is also offered to all the guests who opt to take our airport transfers even when arriving later than 8pm. For the guests who wish to make their own way from the airport but arriving later than 8pm a detailed self check in video is sent prior to the arrival. One of our hosts will then come to meet you the day after at your convenience.

7.What items does your property contain?

A welcome folder is found in all of our properties with information and help on using the place and about the local surroundings. We also provide a starter pack of toilet paper, garbage bags, dishwashing tablets, washing machine tablets, cleaning products, oil,salt, pepper, vinegar and a bottle of still water. Television and internet access are available on a complimentary basis. Please note that we cannot guarantee uninterrupted internet service due to unforeseen circumstances. Iron and iron board, washing machine, and a fully equipped kitchen with pots and pans, refrigerator and freezer, dishwasher, microwave and oven , hob, crockery, electric kettle and toaster are all included in our places. We also provide coffee machine with unlimited supply of coffee pods throughout the stay. Bed linen, bath and pool towels are also provided. We are happy to supply baby cots and high chairs if required and upon request prior to the arrival.

8.Do you provide cleaning services and change of linen?

The place is thoroughly cleaned prior to the arrival and after the departure. Any extra cleaning during your stay will incur extra charges and can be requested upon check in or arranged prior to your arrival. Our team will do their utmost to accommodate you subject to availability. Price depends on what duties are requested.

9.What happens if I have a complaint?

Complaints are taken very seriously and investigated however this has to be done within 24 hours on check in. This can be done by phone on +356 79453773 or by email on info@malta-lettiing.co.uk.

10.Is a refundable damages deposit requested and when is this refunded?

Yes, a refundable damages deposit is always requested and the amount depends on the property chosen. This amount can be blocked on your credit card and released within 72 hours of check out save everything is in order except for wear and tear.

11.How should I leave the property at check out?

The place should be left in a tidy state and no clutter in the kitchen. Excessive dirt and carelessness might incur an extra charge that will be automatically deducted from the security deposit.

12.Is smoking permitted in the properties?

All properties are NO SMOKING and this is only allowed in the terraces.

13.What happens if an appliance breaks down or something goes wrong within the property?

Our technical staff will do their utmost to replace or repair anything which goes wrong within the least possible time and also try to cause the least inconvenience possible. However at times certain circumstances are beyond our control but we also thrive to do our best to accommodate our guests in the best manner possible.

14.Cancellation

Please refer to our cancellation policy. This is very strict and at no circumstance the policy agreed upon at booking stage will be modified