Frequently Asked Questions
1.How do I secure a booking ?
To secure a booking payment is to be done via the website through a valid credit card. If this is not possible you can send an email to info@malta letting.co.uk and our dedicated manager will assist you how to book securely in a different manner.
2.What are the check in and check out times?
Check out time is set at 10am. Check in time is set at 2pm. Any earlier check in or later checkout has to be upon request and confirmed by one of our dedicated hosts. Late check out may incur an additional charge
3.Is there a minimum rental period?
We normally have a minimum 3 night rental but we can sometimes accommodate shorter visits if our bookings schedule allows. During the peak season, the minimum rental period may vary.
4.Are Utility charges included in the rental rates that you have quoted?
5.Do you provide airport transfers?
Yes we do and this is at additional charge. Once a booking is secured you can send your flight details and expected time of arrival to our team and they can quote you accordingly.
6.What is check in and collection of keys procedure?
Check in and collection of keys procedure depends on the time of arrival of the guests. During normal working hours and up till 8pm one of our hosts will come and meet you at the place and show you around. This service is also offered to all the guests who opt to take our airport transfers even when arriving later than 8pm. For the guests who wish to make their own way from the airport but arriving later than 8pm a detailed self check in video is sent prior to the arrival. One of our hosts will then come to meet you the day after at your convenience.
7.What items does your property contain?
8.Do you provide cleaning services and change of linen?
9.What happens if I have a complaint?
10.Is a refundable damages deposit requested and when is this refunded?
Yes, a refundable damages deposit is always requested and the amount depends on the property chosen. This amount can be blocked on your credit card and released within 72 hours of check out save everything is in order except for wear and tear.
11.How should I leave the property at check out?
The place should be left in a tidy state and no clutter in the kitchen. Excessive dirt and carelessness might incur an extra charge that will be automatically deducted from the security deposit.
12.Is smoking permitted in the properties?
All properties are NO SMOKING and this is only allowed in the terraces.
13.What happens if an appliance breaks down or something goes wrong within the property?
Our technical staff will do their utmost to replace or repair anything which goes wrong within the least possible time and also try to cause the least inconvenience possible. However at times certain circumstances are beyond our control but we also thrive to do our best to accommodate our guests in the best manner possible.